There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number @ 8122257000 or email us @ firstname.lastname@example.org
Conditions for return:
· Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
· Products should be returned in their original packaging.
· It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
We will process the refund after receipt of the product by Millets and More Foods Pvt. Ltd. Refund will be processed based on the mode of payment of the order
· Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
· Orders paid by net banking accounts will be credited back to bank account.
· For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.
Millets and More Foods Pvt Ltd is a customer centric organization. Under this policy cancellations will be considered only if the request is made within 24 hours of placing an order.
SHIPPING & DELIVERY
· MMF is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 48 hours from the date of the order depending on slot availability and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
· MMF is in no way responsible for any damage to the order while in transit to the buyer.
· While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics or availability.
· Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
· Cash on Delivery option available
· For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
· For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.